Unpredictable Yet Ready

Randall joined Toolbox Group in 2019 to lead the growth of their multi-award-winning technology Mallcomm, in an expanding territory that now includes the US, Canada and South America. As a former Westfield Senior Vice President of Technology, Products and Services, Randall provides a deep understanding of real estate and the importance of using digital communications tools to add value in real estate communities. Randall has an extensive track record in delivering global digital solutions for user engagement and leadership in the delivering and scaling of software as a service.

Kyle is Manager, Security & Life Safety at The Well where he’s developing a Security and Life Safety program for the project. Previously, Kyle was Manager, Security at Allied Properties REIT. As the Manager of Security at Scarborough Town Centre, the security team made significant changes and transitioned to “education before enforcement” role. This developed a strong tie with their community partners, tenants and valued customers. Kyle has been in the security space for over 20 years.

Jeff is VP, Guest Services at Unibail-Rodamco-Westfield (URW). Jeff has more than 30 years of experience in the hospitality, travel, and customer service training sectors.  After earning a Bachelor of Science in Hotel Management, Jeff joined Continental Airlines where he spent 15 years on the training and development programs within the Reservations Division.

In 2007, Jeff joined URW to develop and facilitate Westfield’s WOW Customer Service training program.  Over time, Jeff’s role has expanded to support all Westfield Guest Service initiatives, as well as the onboarding and training of Concierge staff members, and the ongoing leadership of Signature Style, an operational excellence culture developed by Westfield.  Jeff also has oversight of URW’s award-winning hospitality training initiative, Delivering Service with STYLE.

Lauren is a writer, marketing consultant and the content marketing director at Propmodo. An avid tech aficionado with a soft spot for startups, she enjoys researching how and being part of teams covering a wide range of subjects that all make tomorrow’s world better.