Hub, Spoke, and Flex

Phil has been a consultant to the commercial real estate industry for over a decade, telling stories with data to help building owners and managers better serve their clients. He is a prolific writer on industry topics and a frequent speaker at educational conferences. At Building Engines, he led efforts to capture and share new insights gleaned from operational and tenant sentiment metrics. Phil also served as a vice president at commercial real estate consulting firm Kingsley Associates. He later founded Koine Communications, a research and marketing firm. Phil holds a B.A. in political science and an M.B.A. from the University of South Carolina.

With over twenty-five years of research and design experience, Margaret Gilchrist Serrato is focused on creating high-performance working environments. Margaret’s education in architecture, interior design and environmental psychology, enhanced by an MBA and a PhD in architecture, culture and behavior enables her to provide comprehensive and dynamic strategic planning for a wide range of clients. Over the past few years, Margaret has developed a simple process to create delightful and cost-effective free-address workplaces.

Doane Kelly leads the KLG Advisors team of consultants at Savills that serves corporate clients by quantitatively answering the principal questions: “Where? And why?” The team specializes in four core practice areas: Workforce Planning, Location Strategy and Site Selection, Portfolio Optimization, and Acquisition of Business Incentives. In addition to guiding the team’s visions, operations, and business development efforts, Doane also brings his leadership and expertise to all engagements, and remains deeply involved in the incentive acquisition practice. With over 30 years of experience in the field, Doane is widely regarded as one of the nation’s leading experts on all aspects of corporate location strategy. He was elected to the company’s board of directors in 2018.

Preceding KLG’s acquisition by Savills in 2015, Doane owned and led KLG Advisors as an independent company for 22 years, serving blue chip clients from all major sectors and industries across the globe.

Prior to establishing KLG, Doane served as Executive Vice President at Moran, Stahl & Boyer, where he led the firm’s management consulting practice, specializing in business mobility. He began his career at Philips Corporation, where he served in a number of capacities, including leading integration initiatives.

Arnold Levin is a Regional Strategy Practice Area Leader with Gensler. With over 45 years’ experience in design strategy, organizational design, feasibility planning, workplace design, and design research, he has worked with a wide range of clients globally. This diverse range covers government and private sector organizations including GSA (US Department of Commerce, US Parks Service and US Department of Agriculture), LA County Government, Weil Gotshal & Manges, Bloomberg, Caterpillar, the Bill & Melinda Gates Foundation, Cadwalader Wickersham & Taft, Microsoft, Capital One and Morrison & Foerster.

Arnold has worked with clients throughout the US, the UK and Asia. He is a frequent speaker at Corenet, Neocon and IFMA World Workplace conferences in both the US and Europe. With an undergraduate degree in design, Arnold went on to complete an MBA in Design Management and an M.Phil. in Organizational Design. His research on organizational design, design strategy and workplace has been published in the Journal of Facilities Management, Journal of Design Management and WorkDesign.